Shipping policy

Last Updated: [Insert Date, e.g., 2024-10-01]

🌏 Global Tea Journey

We ship to 50+ countries and regions, including:

Asia: Japan, South Korea, Singapore, Taiwan (China), Hong Kong (China)
Europe: All EU countries, UK, Switzerland, Norway
North America: USA, Canada
Oceania: Australia, New Zealand
Middle East: UAE, Saudi Arabia

Unsure about delivery to your area? Enter your address at checkout for instant verification!

⏳ Estimated Delivery Timeline

Order Processing: 1-2 business days (payment confirmation & careful packaging).
International Transit: 12-18 business days (primarily eco-friendly sea freight).
Total: 15-20 business days (includes customs clearance).

🚢 Shipping Methods

Primary Method: Sea freight (cost-effective, partnered with certified logistics providers).
Sustainability Focus: Sea freight reduces carbon emissions by 50% compared to air transport.

📍 Package Tracking

  • Tracking number emailed within 24 hours of dispatch.

  • Recommended tools: 17Track or Aftership.

⚠️ Important Notes

Customs & Duties:

  • Recipients are responsible for import duties, VAT, or taxes based on local regulations.

  • Examples:

    • EU: VAT (19-27%) + 0-12% duties (varies by teaware type).

    • USA: No duties under $800 de minimis value.

    • Canada: GST/HST (5-15%) + possible duties.

Address Accuracy:

  • Double-check your shipping details! Incorrect addresses may incur return/reshipment fees.

Delays:

  • Possible due to customs inspections, extreme weather, or regional holidays (allow 1-2 extra weeks).

🍵 Contact Us

Email info@ticuttingboard.com (response within 24 hours).